PC Aviator Australia :: Download Store FAQ

Download Store FAQ

Download Store FAQ

How Does Your Download System Work?

How Long Do I Have To Download My Software?

What Download Speeds Will I Experience?

Does Your Server Support Resuming Of Interrupted Downloads?

I Didn't Receive My Download Link

How Do I Download And Install My Instant Download Software?

I Cannot Unzip or Extract My Download ZIP File

When I Try To Install My Software The Serial/license Number Doesn't Work

I Am Having Technical Problems With My Software

The Vendor Has not Replied To My Technical Support Request


How Does Your Download System Work?

For the uninitiated and computer novices, ordering and downloading instant download software is not as daunting as it might appear. You simply order your instant download (and CD/DVD backup copy if you like) and as soon as you complete the checkout process, your invoice will appear on the screen and shortly after in your e-mail inbox. Each line item on your invoice has the download link to download your software. Simply click on the link and you will be taken to a download page for that product in your web browser. Simply click on the "Download Link" button on that webpage and your download will begin via your web browser. Then simply follow the installation instructions found here.


How Long Do I Have To Download My Software?

Your download link will remain active on our server for 3 years. We still recommend that you create your own backup of the software on a CD or DVD for the most convenience in the event that you need to reinstall your download. We also offer the option to create and mail the backup CD/DVD for you for just $5.95. You will be presented with that option with every download product. If ever you need to redownload your software, simply login to our site, search your order history, locate the order and simply click on the download link that is on your invoice for that particular item.


What Download Speeds Will I Experience?

Your Instant Downloads are stored and delivered via a state-of-the-art server with a Gigabit uplink and that will enable you to download as fast as your internet connection will allow. Theoretically our server can deliver hundreds of simultaneous 5 Mbps (a typical cable broadband connection) downloads at full speed. Even at the busiest times our server only runs at 10% capacity so you should never have a problem with slow download speeds. If you do, please contact your ISP as there could be problems with your connection. Often a reboot of your cable modem, ADSL modem and PC will solve any slow download speed problems.


Does Your Server Support Resuming Of Interrupted Downloads?

Yes absolutely. With that said we highly recommend a product called FREE Download Manager that is absolutely FREE and highly recommended for large downloads. If you plan on purchasing a lot of downloads, we thoroughly recommend it.... and it's FREE. You get can Free Download Manager here.


Help I Didn't Receive My Download Link

The most common problem we encounter is that customers did not receive their download links. And... the 2 most common causes of that are:
 

    1. You did not enter your correct e-mail address when setting up your account.2. Your e-mail was blocked by a SPAM blocker or ended up in a junk mail folder.

We do request that you carefully check your e-mail address when signing up and creating an account.

We also request that you ensure that you allow e-mail from pcaviator.com to ensure that your download link arrives.

If you did receive your sales invoice you should immediately also receive an e-mail with your download links. The subject of the e-mail will be PC Aviator Inc: Order #XXXX Download Keys. This will contain your download links.

If you did not receive this e-mail or cannot find that e-mail, then here is the procedure for getting your download link:

    1. Log back into your account2. Under the Your Cart option on the right there will be a link - Orders History.3. Select this link and then click on the Search Button. This will display all orders you have placed.4. Click on the Processed link or the Date and this will show you your order details - including your download link.5. It is important that you retrieve your download within 7 days - after that your download link disappears.

Should you continue to have trouble finding your download link, please send us a support ticket at www.pcaviator.com.au/support


How Do I Download And Install My Instant Download Software?

Your download will be available as a ZIP file. ZIP files are archive files where all of the files for your software are compressed and packed into one file for ease of download. Your ZIP file will usually contain a Setup program for your software plus any documentation.

To unzip your file you can use the Extract Files feature within Windows (you'll see this when you right click on a ZIP file) or a free third party utility. The Windows option may also reference the ZIP file as a "Compressed Archive" or Compressed File. Our favorite is 7-Zip. you can get 7-Zip here for free. The Windows Extract File can bog down on large archives but 7-Zip handles large files with ease.

Downloading Your File

  1. The first thing you need to do is download your file. We will assume you are using Internet Explorer but it is similar for other browsers too. To do this, click on the download link that you have received in your "download keys" e-mail. This will take you to the download page that has been generated for you by our system. At the top of the page is a "Download Link" button. While you can Left-Click on the Go button to commence your download, we recommend that you Right-Click and select "Save Target As" option (in Internet Explorer). When you do it this way you get more comprehensive download progress information than if you left click to download. Also it allows you to choose where to save the file. If you use Google Chrome or other browsers, they may automatically download the file in the "Download" folder relating to that web browser. If this is the case, just check the menu options in your browser to find the "Downloads" section and you should find your file there.
     
  2. After you select the "Save Target As" Option, select a folder where to save your file. Please ensure that you know or remember which folder you saved your ZIP file to. You could use your regular downloads folder or you may wish to create a folder called Flight Sim Downloads. This way all of your download purchases will be in the one place. For Chrome or other browsers, this option may not be available and the file is automatically downloaded to the "Downloads" folder for that particular browser software.
     
  3. The download will commence.
     
  4. When your download is complete your ZIP file will be saved to that folder.

Unzipping/Extracting Your File

  1. Now that you have downloaded your file it is time to extract/unzip it. (Please note that Windows Vista has increased security measures and may BLOCK your zip file from being extracted. If it does simply right-click on the ZIP file and select Properties then select the UNBLOCK option. After it is unblocked you may then EXTRACT the file.)
     
  2. To Extract the zip file, right click on it. This will bring up a fly-out box with options. If you are using the default Windows Extractor select Extract All or "Extract Compressed Archive" or similar. If you are using 7-zip - select it and choose the appropriate option.
     
  3. When you Select Extract All - leave the destination options as default and leave show files after extracting checked. This way when the extraction process is complete the folder with your installer files will show.
     
  4. When the Extracted files come up in a new window you will see the list of files. There may be just one file or there may be several. The file you are most interested in to commence the installation is the setup file. This may be called setup.exe or it may be called something else - but it will have a .exe extension most often (some may have a .msi extension also). If you see a file called readme.txt or readmefirst.txt or any other kind of file that relates to installation instructions, then double-click on that first and read any special instructions that relate to your product. Please remember that products on our store are made by hundreds of different developers. They unfortunately do not all use the same processes for installing their products, so there are often a lot of different ways or methods required to install a product. Most newer add-ons ship with a packaged installer or setup file that makes things easier however.
     
  5. After you have read any special instructions, simply double-click on the installer file and your installation will commence. Then simply follow the prompts. If your program has serial numbers/license keys then simply cut and paste the license key from your license key/serial number e-mail which you will have received separately.
     
  6. Once your software is installed you can run Flight Simulator and use your product.

IMPORTANT: Some installers check the registry to see where your Flight Simulator is installed on your system. Some Don't. It is important that you know the path to your Flight Simulator so that if the installer did not correctly determine where your Flight Simulator is installed, you need to override it by either typing in the correct path OR using the browse button that usually comes up next to the path and navigate to where your Flight Simulator is installed.

Default Flight Simulator installation paths are usually:

For Flight Simulator X

C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X

For Flight Simulator Century of Flight (also known as FS9 or FS2004)

C:\Program Files\Microsoft Games\Flight Simulator 9

If you have difficulties installing your software please contact the maker of the product. You'll find the website by clicking on the manufacturer from the Manufacturer list on the left column of this screen.


I Cannot Unzip or Extract My Download ZIP File.

You will require either an unzip program such as WinZip or the built in Windows ZIP extractor to unzip your zip file.

Windows Vista has increased security measures and may BLOCK your zip file from being extracted. If it does simply right-click on the ZIP file and select Properties then select the UNBLOCK option. After it is unblocked you may then EXTRACT the file.

On rare occasions you may receive an error that the ZIP file is corrupt and cannot be extracted. This is usually caused by some kind of corruption that may have occurred during download or an incomplete download. This can be corrected by simply redownloading the file using your download link.

Note: If you are going to redownload the file we recommend that you delete your temporary internet files in your browser since the original download may still be in your browser cache and the browser may not redownload and instead use the copy that is in your cache.

To delete your temporary internet files in Internet Explorer select Tools=>Internet Options=>Browsing History=>Delete=>Temporary Internet Files. Then restart your browser after the files have been deleted and then proceed to redownload.


When I Try To Install My Software The Serial/license Number Doesn't Work.

Some products in our store require you to enter serial numbers or license keys when you install your software. Normally these license keys will be e-mailed to you automatically when your order is successfully processed.

If you enter your license key and it is not accepting it or it appears to be incorrect then it means, in almost all circumstances, that you are entering this number incorrectly. The case of letters needs to be the exact case in which it is in the license key. It is also easy to mistake capital "O" for zero and vice versa.

The easiest way to ensure that you enter the number correctly is to copy and paste the number from your e-mail into the field in your installer. This will ensure that the number is entered correctly.

To copy and paste the number simply select and highlight the license/serial number in the e-mail. Right click with your mouse and select copy. Then switch to or run the installer and place your mouse in the license key/serial number field and right click and select Paste. This will paste the number exactly as it should be without any "human" interpretation errors. Your installation should then be able to proceed.


I Am Having Technical Problems With My Software

While we would love to be able to assist with technical problems running your software we simply can't because we do not create the software so it is impossible for our staff to know how to correct or assist with these technical issues.

Most issues require the technical expertise of the people who created those products and for that reason we ask that you do not contact PC Aviator with assistance for technical issues in running your software.

Instead please contact the maker/developer/manufacturer of the software directly using the technical support addresses in the product description or select the manufacturer from the list of manufacturers in the left hand column in our shopping cart. Most support is via e-mail, forums or an FAQ at the manufacturers website and in most cases the response is fast and thorough.

IMPORTANT: Most of the vendors provide excellent and prompt e-mail technical support. If you have not usually received a reply within 48 hours then it is possible that:

  1. Their reply may have been blocked by a spam blocker
     
  2. You may have given them an correct e-mail address (this happens often that a customer does not have his correct e-mail address configured in his e-mail program) and replies bounce back to the person who replied to you.
     
  3. They may be backed up in handling their e-mails. Please respect the fact that with the ease of sending e-mail these days ALL companies are overwhelmed with the volume of e-mails. Simply and politely resend your original message - it will be acted upon as their schedule allows.

If you don't receive a response promptly you can always attempt to get self help via forums that are frequented by knowledgeable flight simmers such as www.pcaviatorforums.com or better yet, the developer's forums (if they have them). Simply post your problem into cyberspace and you will be surprised at just how fast someone can offer you a solution.

 

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